International Shipping

All international orders are shipped via FedEx International Priority, included in the flat shipping rate paid. The estimated delivery time is 4-7 business days once tracking becomes available. Customers are encouraged to monitor their tracking information for updates. Please note that delivery times may vary depending on the destination country’s customs processing time and any local postal delays. International flat rate shipping prices are as follows per the destination country (for countries not listed, email [email protected] ) : 

• Asia – $80
• Australia – $95
• Middle East – $80
• Canada – $45
• Europe – $75
• United Kingdom – $50

Domestic Shipping

Domestic orders from the IBD Shop are processed within 3-5 business days and then shipped via UPS Ground. Domestic orders shipped via UPS Ground have an estimated delivery time of 3-5 business days once tracking becomes available. If Next Day Air is selected as your delivery method, it could take up to 3-5 business days to process your order and then will be promptly shipped the next day after final processing if an out of stock item occurs.

If an item is out of stock, we may split your order to ensure prompt delivery from the vendor. The shipping method may vary and could include alternatives like USPS if necessary. Customers will be notified via automatic email if their order will be shipped in multiple packages.

Order Changes

Once an order has been submitted, we are unable to change or modify it. Please review your order carefully before finalizing the purchase. If you realize you made a mistake after placing your order, please contact us immediately at [email protected]. While we cannot guarantee changes, we will do our best to accommodate your request if the order has not yet been processed.

Responsibility and Liability of International Shipping

CrohnsColitisLifestyle and/or Dane Johnson are not liable for any damage or loss of products shipped internationally. Once the product leaves the United States, you assume full responsibility for any penalties, fees, damages, or withholding of the product by customs, police, shipping companies, or other regulatory bodies. It is recommended that you familiarize yourself with your country’s import policies to avoid any unexpected issues.

Duties, Customs, and Fees

International orders may be subject to additional customs taxes and duties, which are the responsibility of the purchaser/importer*. While we strive to assist with any customs issues that arise, we are not responsible for the withholding of products or any penalties imposed by customs authorities. Customers are advised to check their local customs regulations before placing an order.

*  In order to avoid heightened customs fees, remain within the below spending limits for your designated location: 

• For packages shipped to Australia, remain within the price range of $1,000 for a single order. 
• For packages shipped to the United Kingdom, remain within the price range of ~ $160 for a single order. 
• For packages shipped to Canada, remain within the price range of $300 for a single order. 

Damaged or Expired Products

If you receive a damaged or expired product, please contact us at [email protected] within 7 days of receiving your order. We will request a picture of the damage or expiration date to facilitate a resolution. Each case will be handled individually to ensure customer satisfaction. Depending on the situation, we may offer a replacement product, store credit, or other solutions.

Returns

We accept returns within two weeks of the delivery date within the US, provided the products remain unopened and a photo of the product(s) for return are received. To initiate a return, please contact us at [email protected] stating the issue at hand accompanied by a photo of the product(s) for return with expiration date visible. You are responsible for return shipping charges, and we advise using a reliable shipping method with tracking. Refunds will be processed once the returned items are received and inspected. Please allow 3-5 business days for the refund to appear on your original method of payment for domestic orders and 5-7 days for the refund to appear for international orders.

Acceptance of Terms

By placing an order with The IBD Shop, you accept these terms and conditions. Should you have any questions or need additional information, please email us at [email protected]. We are committed to providing excellent customer service and will do our best to address any concerns or issues you may have.

Customer Support

For any questions regarding your order, shipping policies, or product information, please contact our customer support team at [email protected]. Our support team is available Monday through Friday, 9 AM to 5 PM EST, and will respond to inquiries within 24-48 hours.