Abigail is the Team Lead of Client Experience, guiding people through their introduction to CCL and the S.H.I.E.L.D. Program. For more than eight years she has supported people through fitness, women’s health, and weight-loss goals, with a focus on customer service, sales management, team leadership, and the initial client experience. She sets the tone for how new clients are welcomed, how questions are answered, and how the team handles the step from interest to enrollment. She listens before she guides, keeps the process clear, and treats that first experience as the start of support rather than a transaction. Abigail leads her team so every person who reaches out is met with consistency, care, and a clear next step.